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FAQ: Frequently Asked Questions

Are you planning to expand internationally?
We already serve users in over 50 countries and are actively localizing our platform for more regions.
What are your core values?
Our core values are Integrity, Innovation, Empathy, and Sustainability.
Who are your main investors?
We are backed by Sequoia Capital, Andreessen Horowitz, and several angel investors in the health tech space.
Do you offer franchise opportunities?
At this time, we operate entirely online and do not offer franchise opportunities.
How can I provide feedback on your services?
We welcome feedback! You can reach our customer support team via the 'Contact Us' page, or leave a review on our platform.
Are your products FDA approved?
While our software is not a medical device, our physical supplements are manufactured in FDA-registered facilities.
How do you handle customer complaints?
We take complaints seriously and have a dedicated escalation team to ensure swift resolution.
How many employees do you have?
We currently have over 150 employees working globally across various time zones.
Who is the CEO of the company?
Our CEO is Jane Doe, who founded the company in 2015 with a vision for accessible health.
Where are your servers located?
Our servers are hosted on AWS with primary data centers in the US East and EU West regions.

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